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A: You should put your complaint in writing or email and send it to the Parish Clerk or Parish Chairman if your complaint is about the Parish Clerk.
Your Parish Council should have a formal complaints procedure under which your complaint will be acknowledged and you will be advised to expect a reply within a certain number of days.Complaints about councillors should be sent to your local standards committee not the councillors parish council.
Complaint procedures are an integral part of the machinery of nearly every commercial or public service organisation. This is because it is through dealing with, and responding to, accusations or instances of poor performance or service delivery that the organisation sees its faults and has the opportunity to address them and improve.
Principal councils (county, unitary and district) have the added incentive in that there is the local government ombudsman service that has the statutory remit to investigate complaints and the power to issue public reports where it is deemed appropriate. The ombudsman may recommend the payment of compensation or another remedy if appropriate.
