Parish councils as employers can and will receive complaints about the Clerk and other staff.

This 60 second guide is for residents, parish clerks and parish councillors who wish to gain an introductory understanding of why their parish council should have a documented process to investigate complaints about staff.


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Why investigate complaints


Any sensible council should have some form of complaints handling procedure in place.

Different types of complaints are likely to need different ways of being investigated and resolved.

This guide is indicative and not definitive, if in doubt get someone else involved or seek appropriate professional advice.


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